The U.K.’s national broadcaster, which filmed the video message that was released on March 22, said that it “received complaints from people who feel our coverage of the Princess of Wales’ cancer diagnosis was excessive and insensitive,” according to Variety.

“We broadcast in full the highly personal video message from the Princess of Wales, in which she spoke directly to the public about her cancer diagnosis,” the BBC said in a statement released on Friday. “Our coverage reflected the significance of this story and the outpouring of support for the princess from around the globe. We explained to our audience what was known about Catherine’s condition but did not speculate on details that had not been made public.”

They continued, “Our reporting made clear that this is a difficult time for the princess and the rest of the royal family; we have been mindful at all times to approach our coverage with sensitivity. As part of our analysis, we examined the intense speculation there had been in the preceding weeks about the princess’s health. We also reported on Catherine’s request for privacy and detailed the statement from Kensington Palace regarding the princess having the right to privacy in relation to her medical issues.”

“We always give careful consideration to the editorial decisions we make,” they said. “While we have a responsibility to report on stories that are of interest to our audience, we appreciate that not everyone would have approved of the approach we took.”

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Sitting on a bench in the garden of Windsor on March 20, Princess Kate explained, “In January, I underwent major abdominal surgery in London, and at the time, it was thought that my condition was non-cancerous. The surgery was successful. However, tests after the operation found cancer had been present. My medical team therefore advised that I should undergo a course of preventative chemotherapy, and I am now in the early stages of that treatment.”

Calling the news a “huge shock,” the royal mom of three said that she and her husband, Prince William, “have been doing everything we can to process and manage this privately for the sake of our young family. As you can imagine, this has taken time. It has taken me time to recover from major surgery in order to start my treatment.”

“But, most importantly, it has taken us time to explain everything to George, Charlotte and Louis in a way that is appropriate for them, and to reassure them that I am going to be okay,” she said referring to her three children: Prince George, 10, Princess Charlotte, 8, and Prince Louis, 5. “As I have said to them; I am well and getting stronger every day by focusing on the things that will help me heal; in my mind, body and spirits.